PRIVACY POLICY
Chateau Homes (Including any Subsidiary, Entities you may interact with, i.e., Cha Cha Pty Ltd, Chateau Constructions (Aust.) Ltd.
Values and respects the privacy of the people we deal with. Chateau is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information and how we maintain the quality and security of your personal information.
The Australian Privacy Principles govern this Privacy Policy under the Privacy Act 1988 (Cth), and 'personal information' has the corresponding meaning under the Privacy Act.
Our Privacy Policy does not create any rights or obligations for either you or us in addition to those imposed by the Privacy Act 1988 (Cth).
Collection of Personal Information
"Personal information" means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or a reasonably identifiable individual. In general terms, this includes information or an opinion that personally identifies you either directly (e.g., your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. We collect your personal information directly from you if it is reasonable to do so or where you have consented to another person providing it to us.
a) We collect your personal information when you:
b) Interact with us over the phone;
c) Interact with us in person interact with us in person;
d) Interact with us online;
e) Complete our client details form either on paper or online;
f) Participate in surveys or questionnaires;
g) Attend a Chateau event;
h) Subscribe to our mailing list;
i) Apply for a position with us as an employee, contractor or volunteer; or
j) Enter our competitions or promotions.
The personal information we collect about you may include the following:
a) Name
b) Mailing or street address
c) Suburb
d) Email address
e) Phone number
f) Nature of enquiry
g) Budget
h) Referral Source
i) land and house information, including land location, lot number and your house requirements; j) optional information about purchasing a new home or an investment property and any other details you consent to provide.
We will only collect your personal information using fair and lawful means.
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example, from the council or NSW Government Planning Portals. We collect your personal information from these third parties to better understand the building lot.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
a) Provide you with information or services that you request from us;
b) Provide our product or service to you, including our home design, real estate or any other services;
c) Deliver to you a more personalised experience and service offering;
d) Improve the quality of the services we offer;
e) Internal administrative purposes;
f) Improve our products and services;
g) Marketing and research purposes;
h) Communicate with you and answer your
i) Offer you a promotional product or market our product that you are interested in;
j) Keep our customer database;
k) Comply with the law or use your information as permitted under the law; and
l) Use your information for purposes that are related to the above.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
a) Our third-party service providers;
b) Technology service providers, including internet service providers or cloud service providers;
c) Our marketing providers;
d) Our professional services advisors;
e) Contractors, builders or other third parties to provide you with the goods or services requested or those that are associated with such
f) Couriers
g) Data processors that analyse our website traffic or usage for us;
h) Agents that perform functions on our behalf, such as mailouts or debt collection
We only disclose your personal information for purposes that are reasonably related to our business. We will not disclose your personal information to third parties for payment, profit or advantage.
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
We will only disclose to overseas third parties if:
a) You have given us your consent to disclose personal information; or
b) We reasonably believe that:
a. the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
b. the law or binding scheme can be enforced; or
c) the disclosure is required or authorised by an Australian law or court/tribunal order.
How do we protect your personal information (Security)?
Chateau will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
a) Having a robust physical security of our premises and databases/records;
b) taking measures to restrict access to only personnel who need that personal information to provide services to you effectively;
c) having technological measures in place (for example, anti-virus software, firewalls);
d) use a database management system to store your personal information, and it will contain appropriate security features to ensure the protection and integrity of your personal information.
Anonymity and Pseudonymity
You may interact anonymously or by using a pseudonym, for example, when you call or email us to inquire about our services and refuse to give your details.
You must provide your personal information when you engage with us for us to provide our goods or services to you. We can only offer our goods or services if you provide us with appropriate personal information and other necessary information.
Retention of personal information
We will only keep your personal information for as long as necessary. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example, record-keeping obligations. If we receive unsolicited personal information, we may destroy it or ensure that it is de-identified if it is lawful and reasonable to do so.
Online activity
Cookies
Chateau's website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other website users. This improves your experience and the Chateau website(s).
We do not use cookies to identify you. Just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website's functionality may be affected.
Website analytics
Our website uses an analytics service to help us better understand visitor traffic to improve our services. Although this data is mostly anonymous, it is possible that, under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that may interest you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a form of communication, we will endeavour to use that method whenever practical to do so.
You may opt out of receiving marketing communications from us at any time by following the instructions to "unsubscribe" in the relevant communication / contacting us using the details in the "How to contact us" section below. In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising and website personalisation, and to provide targeted or retargeted advertising content to you (including through third-party websites).
Links to third-party sites
Chateau's website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third-party website. We make no representations or warranties concerning the privacy practices of any third-party provider or website. We are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their privacy practices, and we encourage you to read their privacy policies.
Accessing and Correcting Your Personal Information
You may request access to your personal information that we hold, and we will:
a) verify your identity;
b) charge you to cover the cost of meeting your request, if any, but not for the request itself; and
c) within a reasonable period of time, comply with your request.
We may refuse to allow you to access your personal information if we are not required to do so under the Australian Privacy Principles.
Correcting Your Information
You may request to correct your personal information that we hold, and we will update your personal information so that it is up-to-date, accurate, complete and relevant.
Inquiries and complaints
For complaints about how Chateau handles, processes or manages your personal information, please contact i[email protected]. Note that we may require proof of your identity and full details of your request before processing your complaint.
Please allow up to 21 Business days for Chateau to third-party investigate and respond to your complaint. Resolving a complaint to everyone's satisfaction will not always be possible. If you are unsatisfied with Chateau's response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to Contact Us
If you have a question or concern in relation to our handling of your personal information or this Policy, or If you would like to access or correct your personal information, you can contact us for assistance as follows:
Email: [email protected]
Phone: (02) 9634 6888
Post: PO Box 478 Castle Hill NSW 1765
Person: Level 2 Chateau House 56 Cecil Avenue Castle Hill NSW 2154
Changes to the Privacy Policy
We may change and update our privacy policy from time to time. We will inform you of the updates on our website.
Chateau Constructions (Aust.) Ltd.
ABN 76 021 061 877
Builders Licence No: 6323
Architects Reg. No: 7619 (Roderick McDonald B.Arch)
HIA Membership: 307590